Our Return Policy

General Terms

Please note that all purchases of custom built systems and prepackaged partner product sales are final.

Some products may come with a manufacturer's Money Back Guarantee (MBG). In these instances, please directly contact the manufacturer. Defective products will be accepted for exchange or repair, at our discretion, within 15 days from receipt. (No refunds or credit.) After 15 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly.

Software

Defective software products may be exchanged for the same title only. Non-defective software that has been opened is not returnable under any circumstances unless the manufacturer offers a Money Back Guarantee (MBG). In this instance, please directly contact the manufacturer of the software title. All software is subject to license agreements or terms established by the software publisher. Be sure to read and agree to the license before using the software.

Exceptions

The following manufacturers' products may not be exchanged or returned to us under any circumstance - ALL SALES ARE FINAL. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call these manufacturers directly for details on their specific return policies. Manufacturer Please Call

Actiontec (OEM version) (408) 752-7714

Adobe (800) 833-6687

Apple (800) 767-2775

Best Data (OEM version) (818) 773-9600

Boca Research (561) 997-6227

Borland/Inprise (800) 523-7070

Canon (800) 423-2366

Compaq (800) 652-6672

Dragon Systems/Lernout & Hauspie (617) 965-5200

eMachines (541) 938-6492

Epson (800) 445-5054

Evergreen Technologies (541) 757-7341

Fujitsu (877) FPC-DIRECT (372-3473)

Hewlett Packard (208) 323-2551

Hitachi (800) 536-6721

IBM (800) 772-2227

Iomega (888) 446-6342

Kodak (888) 375-6325

Macromedia (800) 470-7211

Microsoft (800) 936-5700

Microtek (Mac) (310) 297-5125

Microtek (310) 297-5100

NEC (800) 752-6275

Quark (800) 676-4575

Radius (800) 227-2795

Seagate (800) 468-3472

Sony CPU/laptops (800) 352-SONY (7669)

Sony Mavica Cameras (800) 326-9551

Toshiba (800) 457-7777

Umax (800) 562-0311

ViewSonic (800) 888-8583

If you have any questions regarding our arrangements with these manufacturers, please email at talk2dadoggi@sbcglobal.net.

Return Procedures

Returns must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

No returns will be accepted without a Return Authorization (RA) number. To request a Return Authorization, please call your Account Executive. RA numbers are valid for 10 business days after issue, and must be recovered in our warehouse within that time period.

Your RA number(s) must appear clearly on the shipping label of the return shipment. An RA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.

We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number.

Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.

Pricing and Availability
Pricing and Availability

Pricing: Due to the fast-moving nature of the computing industry, prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.

Product Availability: The product availability information presented on our Web site is the best, most current information we have, but errors do occur and this information does not represent a guarantee or promise of availability. If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you with our best estimate of when the product will be available. At this time, we will offer alternative items that you may choose to accept in place of original order. Anticipated delivery dates are dependent on our suppliers and other factors beyond our control, and are subject to change.

If you have special questions about ordering, please email us at talk2dadoggi@sbcglobal.net 24 / 7.